Refund Policy

Refunds at a Glance

This short summary is for convenience. The full Policy below is what applies.

• 1. Research and advisory subscriptions follow SEBI rules.If a subscription ends early, whether You stop it or the Research Analyst or Investment Adviser stops it, You are entitled to a proportionate refund for the unused period. Any “no refund” statement does not override this.
• 2. If the Research Analyst's or Investment Adviser's SEBI registration is suspended for more than 60 days or cancelled, You get a proportionate refund for the remaining period.
• 3. Who refunds depends on how You paid.If You paid through the Research Analyst's or Investment Adviser's own payment gateway, they process Your refund. If You paid through the Signalz payment gateway, Signalz processes Your refund.
• 4. Signalz's platform fee is never deducted from Your refund.
• 5. Live webinars and masterclasses are non refundable and cannot be transferred, unless the organiser cancels and does not reschedule. Recorded courses are refundable within 7 days if You have watched less than 20 percent.
• 6. Refunds processed by Signalz are credited within 7 working days of approval to Your original payment method.
• 7. Refunds are not linked to investment results. Trading losses are not compensated.

1. About This Policy

• 1.1. This Refund and Cancellation Policy (“Policy”) is issued by KatalX Technologies Private Limited, CIN U62099MP2024PTC070319 (“Company”, “Signalz”, “We”, “Us” or “Our”), having its registered office at The Address, Regus Honda Big Wing, 33/C/S3, Scheme No. 78 III, near Shalimar Township, Sector F, Slice No. 3, Indore, Madhya Pradesh 452001, India.
• 1.2. It applies to all payments made on or through www.signalz.in, Signalz.pro, the Signalz Android and iOS applications, Signalz WhatsApp services and every other service operated under the Signalz name (the “Platform”).
• 1.3. This Policy forms part of and must be read with Our Terms of Use and Privacy Policy. It expands on Schedule 2 of the Terms of Use. If this Policy conflicts with the Terms of Use on refunds, this Policy prevails. If either conflicts with any SEBI regulation, circular or direction, the SEBI requirement prevails.
• 1.4. Capitalised words not defined here have the meaning given in the Terms of Use. In this Policy, “Investment Adviser” or “IA” means a person registered with SEBI under the SEBI (Investment Advisers) Regulations, 2013 and onboarded on the Platform, and “Advisory Services” means investment advice provided by an IA to its clients through the Platform. “Adviser” means an RA or an IA, as the case may be.

2. Signalz's Role

• 2.1. Signalz is a technology platform. It is not registered with SEBI as a Research Analyst, Investment Adviser or any other intermediary, and it does not provide research, advice or recommendations.
• 2.2. Research Services and Advisory Services are provided by the respective Adviser under its own SEBI registration. Under SEBI rules, the Adviser is responsible for refunds of its fees. Where Signalz collects fees on an Adviser's behalf, Signalz processes the refund to You and settles it with the Adviser separately, so that You are not made to wait because of any arrangement between Signalz and the Adviser.

3. Who Processes Your Refund

• 3.1. The checkout page and Your invoice show which payment gateway was used for each purchase.
• 3.2. If an Adviser who collects through its own payment gateway does not refund You within the timeline in its MITC, Signalz will escalate the matter with the Adviser and You may use the escalation routes in Section 16.

4. Refunds for Research Services (Research Analysts)

The rules in this Section apply to individual and HUF Investors who are not accredited investors, and follow the SEBI (Research Analysts) Regulations, 2014, the RA Master Circular and the MITC for Research Analysts.

• 4.1. Fee limit. The total fee an RA may charge You and Your family across all its Research Services cannot exceed the limit specified by SEBI or RAASB, currently ₹1,51,000 per annum per family, excluding statutory charges such as GST.
• 4.2. Advance fees. An RA may charge fees in advance only if You agree, and the advance cannot exceed the period specified by SEBI, currently one year.
• 4.3. Early termination. If the Research Services end before the paid period is over, whether You terminate or the RA terminates, You are entitled to a refund of fees for the unexpired period on a proportionate basis, calculated as set out in Section 6.
• 4.4. No breakage fee. No breakage fee, cancellation charge or penalty may be deducted from Your refund.
• 4.5. Suspension or cancellation of registration.If the RA's SEBI registration is suspended for more than 60 days or cancelled, the RA must refund fees on a pro rata basis for the period from the effective date of suspension or cancellation to the end of Your subscription period.
• 4.6. Overrides.Any “no refund”, “non refundable” or similar statement on an RA's profile, invoice, website or communication does not override this Section.
• 4.7. Accredited and non individual Investors.For accredited investors and non individual clients, fees, advance and refund terms may be agreed directly with the RA as permitted by SEBI and will be set out in the RA's terms.

5. Refunds for Advisory Services (Investment Advisers)

The rules in this Section apply to individual and HUF Investors who are not accredited investors, and follow the SEBI (Investment Advisers) Regulations, 2013, the guidelines issued under them and the MITC for Investment Advisers.

• 5.1. Fee modes and limits. An IA may charge fees under the fixed fee mode or the assets under advice mode, within the limits specified by SEBI or IAASB, currently ₹1,51,000 per annum per family under the fixed fee mode, or 2.5 percent of assets under advice per annum per family, excluding statutory charges.
• 5.2. Advance fees. An IA may charge fees in advance only if You agree, and the advance cannot exceed the period specified by SEBI for Investment Advisers.
• 5.3. Early termination.If the Advisory Services end before the paid period is over, whether You terminate or the IA terminates, You are entitled to a refund of fees for the unexpired period on a proportionate basis. The IA may retain a breakage fee only if, and only to the extent that, SEBI rules applicable to Investment Advisers permit it at the time of termination, and only if it is disclosed in the IA's MITC and agreement.
• 5.4. Suspension or cancellation of registration.If the IA's SEBI registration is suspended or cancelled, You are entitled to a refund of fees for the unexpired period as required by SEBI.
• 5.5. Overrides.Any “no refund” or similar statement by an IA does not override this Section.
• 5.6. Accredited and non individual Investors. For accredited investors and non individual clients, terms may be agreed directly with the IA as permitted by SEBI.

6. How a Proportionate Refund Is Calculated

6.1. The refund for the unexpired period is calculated on a calendar day basis:

• 6.2. “Amount actually paid” means the fee You paid after any discount or coupon, including GST. The GST portion is refunded through a credit note as required under GST law.
• 6.3. Unexpired days are counted from the day after the termination takes effect, or from the effective date of suspension or cancellation of the Adviser's registration, to the last day of the paid period.
• 6.4. Example.You pay ₹12,000 for a 365 day subscription. You terminate after 120 days. Unexpired days are 245. Refund = ₹12,000 × 245 ÷ 365 = ₹8,055 (rounded to the nearest rupee).
• 6.5. Any amount the Adviser is allowed to retain under Section 5.3 will be shown separately in the refund statement.

7. When Research and Advisory Refunds Do Not Apply

• 7.1. No refund is due for any period of service that has already elapsed, or once the paid period has fully ended.
• 7.2. Refunds are not linked to investment performance. Losses, missed profits or the outcome of any recommendation are not grounds for any refund or compensation beyond the proportionate refund You are entitled to when the service ends early.
• 7.3. Free trials and complimentary access carry no refund, as no fee is paid.

8. How to Request a Refund for Research or Advisory Services

• 8.1. To terminate a subscription, use the cancel option in Your Account where available, or write to the Adviser's grievance contact (for payments through its own payment gateway) or to Signalz support at support@signalz.in (for payments through the Signalz payment gateway) from Your registered email address. You can also call Signalz support at +91 62650 06525.
• 8.2. Please include Your registered mobile number, the Adviser's name, the subscription plan, the date of payment and the transaction reference.
• 8.3. The termination takes effect on the date We or the Adviser receive Your request, unless You ask for a later date. Research or advice will stop from that date.
• 8.4. Where an Adviser terminates Your subscription, or its registration is suspended or cancelled, the refund will be processed without You having to ask, and You will be informed.

9. Refund Timelines

• 9.1. Payments through the Signalz payment gateway. We will acknowledge Your request within 24 hours, review it within 3 working days, and credit an approved refund within 7 working days of approval. The time Your bank or card issuer takes to reflect the credit is outside Our control.
• 9.2. Payments through an Adviser's own payment gateway. The Adviser will process the refund within the timeline stated in its MITC. If it does not, contact support@signalz.in or +91 62650 06525 and We will escalate the matter with the Adviser.

10. Refunds for Education Products

• 10.1. Live webinars, workshops and masterclasses. These are non refundable once purchased and cannot be transferred to another session, date or person. Not attending, joining late or leaving early does not entitle You to a refund or credit.
• 10.2. Cancellation by the organiser. If a live session is cancelled by the organiser and not rescheduled, You will receive a full refund automatically.
• 10.3. Recorded courses and documents. You may request a refund within 7 days of purchase if You have accessed less than 20 percent of the content. After 7 days, or once 20 percent or more has been accessed or any document has been downloaded, no refund is available.
• 10.4. Access problems on Our side. If You cannot access an Education Product because of a technical problem on the Platform that We are unable to fix within a reasonable time, You will receive a full refund.
• 10.5. Education Products are for learning only and do not include research or advice. Their refund terms are separate from Sections 4 to 9.
• 10.6. Refunds for Education Products are processed by Signalz on behalf of the seller and credited within 7 working days of approval.

11. Failed, Duplicate and Wrong Payments

• 11.1. Failed payments. If money is debited but the payment fails, it is normally reversed by Your bank or the payment gateway within the timelines set by the Reserve Bank of India. If it is not reversed, contact support@signalz.in or +91 62650 06525 with the transaction details and We will follow up.
• 11.2. Duplicate payments. If You are charged twice for the same purchase, the extra payment will be refunded in full within 7 working days of being confirmed.
• 11.3. Wrong plan or amount. If You were charged an amount different from the price shown at checkout, the difference will be refunded in full.

12. Refund Method

• 12.1. Refunds are made only to the original payment method. If that is not possible, for example because a card has expired or an account is closed, the refund is made to a bank account in Your own name after verification.
• 12.2. Refunds are never made in cash, to a third party's account, or to any account shared over chat, phone or social media.
• 12.3. Signalz does not ask for Your OTP, UPI PIN, card details or passwords to process a refund. Anyone asking for these is not acting for Signalz.

13. Platform Fee, Discounts and Taxes

• 13.1. Platform fee. The platform fee is an arrangement between Signalz and the Adviser or seller. It is never deducted from Your refund, and You always receive the full amount You are entitled to under this Policy.
• 13.2. Discounts and coupons. Refunds are calculated on the amount actually paid. Coupons and promotional credits are not refunded in cash.
• 13.3. Bundles.Where a bundle includes more than one product, the refund for any part is based on that part's share of the bundle price, as shown at checkout.
• 13.4. Taxes. GST is refunded through a credit note as required under GST law. Any tax deducted or collected as required by law will be reflected in the refund statement.

14. Chargebacks

• 14.1. Please contact Us before raising a chargeback with Your bank, so We can resolve the issue faster. Raising a chargeback for a service You have received, without first contacting Us or the Adviser, may lead to suspension of Your Account while the chargeback is reviewed.

15. Fraud, Misuse and Account Termination

• 15.1. Refund requests made through fraud, misuse, multiple Accounts or false information may be rejected, and the Account may be suspended, except for refunds that SEBI rules require for Research or Advisory Services.
• 15.2. If Your Account is terminated for breach of the Terms of Use, including copying or redistributing Content, You will still receive any proportionate refund required by SEBI rules for Research or Advisory Services, but no refund for Education Products already accessed. This does not affect any damages You may owe under the Terms of Use.

16. Complaints and Escalation

• 16.1. Step 1. Raise the refund request as described in Section 8 or Section 10.
• 16.2. Step 2. If unresolved, write to Our Grievance Officer, Siddharth Raj Jain, at siddharth@katalx.in. We acknowledge every grievance within 24 hours and resolve it within 15 days.
• 16.3. Step 3, for Research or Advisory Services. If the Adviser has not resolved Your complaint, You may file it on SEBI's SCORES portal at https://scores.sebi.gov.in and, if still unresolved, pursue Online Dispute Resolution through the SMART ODR portal at https://smartodr.in.
• 16.4. Step 3, for Education Products and Platform issues. You may approach the appropriate consumer commission under the Consumer Protection Act, 2019.

17. Changes to This Policy

• 17.1. We may update this Policy to reflect changes in law, SEBI rules or the Platform. For material changes We will notify You at least 7 days before they take effect.
• 17.2. A purchase is governed by the version of this Policy in force on the date of purchase, except that any change required by SEBI or other law applies from the date the law requires.
• 17.3. The latest version is always available on the Platform with its Last Updated date. Earlier versions are archived and available on request.

18. Governing Law

• 18.1. This Policy is governed by the laws of India. Disputes are subject to Section 29 of the Terms of Use, without affecting the SEBI and consumer routes in Section 16.

19. Contact

• 19.1. Signalz Support. For refund requests and questions:

  Email: support@signalz.in (please write from Your registered email address)

  Phone: +91 62650 06525

• 19.2. For grievances, contact Siddharth Raj Jain, Grievance Officer, at siddharth@katalx.in, KatalX Technologies Private Limited, The Address, Regus Honda Big Wing, 33/C/S3, Scheme No. 78 III, near Shalimar Township, Sector F, Slice No. 3, Indore, Madhya Pradesh 452001, India.